Product Care

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging.

If your item is damaged or defective, we can offer three options: Partial refund, return for replacement, return for a full refund.

ALL returns are FREE of charge and questions! You just need to contact us and request a pre-paid return label.

Once the product has been delivered back to us, a full refund will be issued or a replacement will be sent to you (depending from what you have chosen) within 1 week. Information will be provided to you at soonest. 

Some items cannot be returned, including:

• Items which are personalised or customised to your specifications
• KOKSI gift certificates

To start a return, visit My Orders page or directly contact us on koksicorp@gmail.com or +447501503961